Corporate Intelligence IT and ITeS
Tata Consultancy Services
Tata Consultancy Services Limited (TCS) is an Indian multinational information technology (IT) service, consulting and business solutions company headquartered in Mumbai, Maharashtra. It is a subsidiary of the Tata Group and operates in 46 countries. TCS is one of the largest Indian companies by market capitalization ($80 billion). TCS is now placed among the ‘Big 4’ most valuable IT services brands worldwide. In 2015, TCS is ranked 64th overall in the Forbes World's Most Innovative Companies ranking, making it both the highest-ranked IT services company and the first Indian company. It is the world's 10th largest IT services provider, measured by the revenues. As of December 2015, it is ranked 10th on the Fortune India 500 list.
Products and services
TCS and its 67 subsidiaries provide a wide range of information technology-related products and services including application development, business process outsourcing, capacity planning, consulting, enterprise software, hardware sizing, payment processing, software management and technology education services. The firm's established software products are TCS BaNCS and TCS MasterCraft. TCS has 230 offices across 46 countries and 147 delivery centers in 21 countries. At the same date TCS had a total of 58 subsidiary companies.
Service lines
TCS' services are currently organised into the following service lines (percentage of total TCS revenues in the 2012-13 fiscal year generated by each respective service line is shown in parentheses):
- Application development and maintenance (43.80%) value;
- Asset leverage solutions (2.70%);
- Assurance services (7.70%);
- Business process outsourcing (12.50%);
- Consulting (2.00%);
- Engineering and Industrial services (4.60%);
- Enterprise solutions (15.20%); and
- IT infrastructure services (11.50%)
TCS BPS
TCS BPS (Business Process Services) is the third-largest India-based IT outsourcing company (after Capgemini). The BPS division had revenues of US$1.44 billion in the FY 2012-13 which was 12.5% of the total revenue of TCS. TCS BPS has more than 45,000 employees which serve over 225 million customers across 11 countries. The rate of attrition in BPS division during the financial year 2012-13 was 19.5%.
In 2006, TCS won a $35 million contract from Eli Lilly and Company for providing data management, biostatistics and medical writing services. In 2007, it won a major multi-year deal from Swiss pharmaceutical major Hoffmann-La Roche to provide data management, biostatistics, clinical programming and drug safety support to Hoffmann-La Roche's global pharmaceutical development efforts. The firm has also opened a business process outsourcing facility in the Philippines.
Infosys
Infosys Limited (formerly Infosys Technologies Limited) is an Indian multinational corporation that provides business consulting, information technology and outsourcing services. It is headquartered in Bangalore, Karnataka.
Infosys is the second-largest Indian IT services company by 2016 revenues, and the fifth largest employer of H-1B visa professionals in the United States in FY 2013. On 15 February 2015, its market capitalisation was ? 263,735 crores ($42.51 billion), making it India's sixth largest publicly traded company.
Operations
On 15 January 2016, Infosys had 1,045 clients across 50 countries. Infosys has a global footprint with offices and development centres across the world. In 2012, Infosys announced a new office in Milwaukee, Wisconsin to service Harley-Davidson, being the 18th international office in the United States. Infosys hired 1,200 United States employees in 2011, and expanded the workforce by an additional 2,000 employees in 2012.
Products and services
It provides software development, maintenance and independent validation services to companies in banking, finance, insurance, manufacturing and other domains. One of its known products is Finacle which is a universal banking solution with various modules for retail & corporate banking.
Employees
Infosys has a total of 193,383 employees as of 15 January 2016, of which 35% were women. Its workforce consists of employees representing 122 nationalities working from 32 countries (37 countries as per the base location). Out of its total workforce, 93.8% are software professionals, 17% are working in its BPO arm and remaining 6% work for support and sales. The attrition rate of Infosys Ltd., excluding its subsidiaries, for 12 months ending 30 September 2015, was 14.2%. And following the annual hike for employees during 2015-16, the attrition rate is likely to increase. During FY 2014-15, Infosys received 1,519,678 applications from prospective employees and had a gross addition of 53,386 employees.
Cognizant
Cognizant Technology Solutions Corp is an American multinational corporation that provides custom information technology, consulting, and business process outsourcing services. It is headquartered in Teaneck, New Jersey, United States. Cognizant is listed in the NASDAQ-100 and the S&P 500 indices. Originally founded as an in-house technology unit of Dun & Bradstreet in 1994, Cognizant started serving external clients in 1996.
It made an IPO in 1998, after a series of corporate splits and restructures of its parent companies. It was the first software services firm listed on the NASDAQ. During the dot com bust, it grew by accepting the application maintenance work that the bigger players were unwilling to perform. Gradually, it ventured into application development, complex systems integration and consulting work. Cognizant saw a period of fast growth during the 2000s, becoming a Fortune 500 company in 2011. In 2015, the Fortune magazine named it as the world's fourth most admired IT services company.
Services
Cognizant provides information technology, consulting and BPO services. These include business & technology consulting, systems integration, application development & maintenance, IT infrastructure services, analytics, business intelligence, data warehousing, CRM, supply chain management, engineering & manufacturing Solutions, ERP, R&D outsourcing, and testing solutions.
Cognizant Digital Works — created to help clients rapidly build, pilot and scale enterprise-level digital initiatives — is central to Cognizant's efforts to help clients drive business change across their operations and inform their go-to-market activities.
Business model
Like many other IT services firms, Cognizant follows a global delivery model based on offshore software R&D and offshore outsourcing. The company has a number of offshore development centers outside the United States and near-shore centers in the U.S., Europe and South America.
In its early years, Cognizant gained business from a number of American and European companies with the help of the Dun & Bradstreet brand. The company's senior executives envisaged the firm as a provider of high-end customer services on-par with the six contemporary major system integrators (Accenture, BearingPoint, Capgemini, E&Y, Deloitte and IBM), but at lower prices.